Virtual Consultation
Appliance Trouble? Start Here.
Get it fixed cheaper, faster, and easier. For only $49, talk live with an appliance expert over video — and if an in-home repair is needed, your $49 is applied directly toward the service charge.
We HELP You Decide...
Get your appliance fixed Cheaper, Faster, and Easier.
Saves Money
$49 applied to in-home service
Saves Time
Same or next-day appointments
Exact 30-Min Window
No waiting around all morning
Saves Stress
Honest repair vs. replace guidance
How It Works
Real Help, Right From Your Phone
No need to clean up the kitchen or take off half a day of work. Here is how your 30-minute consultation works.
1. Book your exact 30-minute window
Same-day or next-day appointments available. Pick the exact time that fits your day.
2. Live video with an expert
Point your phone camera at the appliance, show symptoms, noises, or error codes.
3. Clear diagnosis & honest advice
We diagnose the issue, explain repair feasibility, or provide repair vs. replace guidance.
4. Fix it live or roll fee into in-home repair
If it's an easy DIY fix, we walk you through it. If parts/in-home service is needed, your $49 fee is credited toward the $119 service charge.
Real Diagnostics, Not Guesswork
Whether diagnosing over video or inspecting in your home, we bring genuine technical knowledge — backed by Navy electrical training, professional testing equipment like infrared thermal cameras (pictured: diagnosing an overheating 171°F compressor), and manufacturer-approved procedures.
If an in-home repair is needed following your consultation, your $49 fee is credited toward the standard $119 Service Charge.
Testimony Tuesday • Real Results
Real 5-Star Experiences from Real Kentucky Homeowners
From self-repairs and video-diagnosed quick fixes to honest advice that saved hundreds on an unnecessary repair — here is how Virtual Consultations have helped our neighbors.
Refrigerator / Freezer • Diagnosis & Testing
“Wasn’t sure what a Zoom call could do, but it was very helpful. EJ was able to see/hear my refrigerator/freezer. We did some diagnostics and discussed the results. Participating in the Zoom call was fast and easy. EJ has fixed other appliances for me. He does great work and is honest and dependable. He’s the first one I call when something breaks!”
Melissa Bramel
Refrigerator/freezer repair
Samsung Washer • Leaking Water
“EJ was an excellent resource. Virtual Consultation was effective and helpful. I completely and confidently recommend EJ's Appliance Repair.”
Joe Taylor
Hole in Door Seal — Customer Fixed Himself
Bosch Dishwasher • Not Working
“EJ did a virtual meeting with me about my dishwasher. He was very honest about my options and I really appreciated his opinion. He could have pushed to do a repair but didn't push at all. He gave me his professional opinion which included just getting a new dishwasher. I would definitely recommend calling EJ.”
Meloni Franz
Honest Assessment: Recommended Replacement over $688 Repair
Whirlpool Refrigerator • Leaking Water
“Everett at EJ's Appliance Repair in Winchester, KY, repaired my refrigerator quickly and efficiently. Because we had done a zoom call to identify the problem, it took him just a very short time to take care of it. I liked the professionalism and the knowledge he had. I was very satisfied with the job and I highly recommend them.”
Carolyn Fugate
Defrost Drain Clogged
GE Refrigerator • Frost Buildup in Fridge
“I called EJ's as I was having trouble with my refrigerator. I cant say enough good things about Everett or his company. After doing a video consultation, he diagnosed the issue and came out promptly to fix it. It works perfectly now and it was such a pleasure to have him in my home. Highly recommend and will definitely call for any other appliance issues. Thanks you so much.”
Lovell Larkin
Software Update, Defrost, Test
Got an appliance acting up? Experience the same fast, honest guidance Melissa, Joe, Meloni, Carolyn, and Lovell received.
Try a Virtual Consult First — Only $49
Exact 30-minute window • Same or next-day availability • Applied to your service charge if we come out.
Not sure whether to repair or replace? That’s exactly what we can help you figure out. If repair makes sense, we’ll help you move forward. If replacement is the smarter call, we can help you explore those options too.